Terms of Service

1. Agreement

By using this website or a provisioned rewired.io endpoint, you agree to these terms. Dedicated pilots are arranged per customer, subject to workload fit and availability. Shared access is planned; joining the waitlist does not provision service or reserve capacity. Services are provisioned after an onboarding conversation; the order form, these terms, and the Data Processing Addendum together form the agreement. Where an executed order form or SOW conflicts with this page, that document controls.

2. Service availability and SLAs

We are candid about this because it is usually the first question from a serious buyer. Planned shared access, if offered, is provided on a commercially reasonable effort basis and carries no contractual uptime guarantee. Support scope and any response commitments are agreed before onboarding, separately from uptime. A contractual uptime SLA with defined measurement and remedies is available only where it is written into an order form, which in practice means dedicated hardware engagements. If your use case cannot tolerate that, say so before you buy and we will tell you whether we are the right fit.

3. Acceptable use

You agree not to use the service to:

• Violate applicable law, or infringe the intellectual property or privacy rights of others.
• Attempt to breach tenant isolation, access other customers' data, or probe our infrastructure without written authorisation.
• Generate content intended to harass, defraud, or cause physical harm, or material that sexually exploits minors.
• Resell or sublicense access outside the seat terms of your tier without a written agreement.
• Exceed documented rate limits by circumventing controls rather than requesting a higher tier.

We may suspend access for conduct that threatens the integrity of the platform or other customers, with notice where circumstances allow.

4. Seats and billing

A seat is a single named individual authorised to use chat and/or API access. Planned shared seat counts are stated per tier. Dedicated pilots have no six-seat minimum; team size is agreed in the proposal. Subscriptions are billed monthly in advance. You may cancel at any time, effective at the end of the current billing period; we do not pro-rate partial months. Fees exclude applicable taxes. Exceeding your tier's seat count requires an upgrade.

Published shared-tier prices are starting prices for planned access, with no guaranteed launch date. Final price, included usage, rate limits, and support are agreed before onboarding based on workload and scope. Dedicated pilots are quoted per customer, with a one-time setup fee and monthly minimum confirmed in the proposal.

5. Open-weight model licensing

We serve open-weight models that carry their own licences, which differ from one another and may include use restrictions, attribution requirements, or acceptable-use policies from the model publisher. Model availability changes as the open-weight landscape moves. You are responsible for ensuring your use of a given model complies with that model's licence; we will tell you which licence applies to any model you intend to rely on.

6. Your data and your outputs

You retain all rights to the prompts, documents, and other content you submit, and to the outputs generated for you. We claim no ownership. We do not use your content to train or fine-tune models, and we do not forward it to third-party model providers. Handling details, including retention, are set out in the Privacy Policy and your DPA. Custom fine-tuned weights created from your data remain yours.

7. AI output disclaimer

Model outputs can be inaccurate, incomplete, or fabricated, including when they appear confident. Outputs are not legal, medical, financial, or other professional advice, and must not be treated as a substitute for qualified human review. If you operate in a regulated field, you remain responsible for the professional judgement applied to any output and for the supervision your regulator requires.

8. Confidentiality

Each party will protect the other's non-public information with at least reasonable care and use it only to perform under the agreement. This survives termination.

9. Term and termination

Either party may terminate for convenience at the end of a billing period, or immediately for material breach that remains uncured after written notice. On termination we disable access and delete customer service data in accordance with the Privacy Policy and your DPA. You may request an export of any data we hold for you before deletion.

10. Warranties and limitation of liability

Except as expressly stated, the service is provided “as is” without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data. Our aggregate liability arising out of the agreement is limited to the fees you paid in the twelve months preceding the event giving rise to the claim. Nothing here limits liability that cannot lawfully be limited.

11. Indemnity

You will indemnify us against third-party claims arising from your content or your use of the service in breach of these terms. We will indemnify you against third-party claims that the service as provided by us infringes their intellectual property rights.

12. Governing law

These terms are governed by the laws of the State of California, excluding its conflict-of-laws rules. The state and federal courts located in California have exclusive jurisdiction, and each party consents to venue there.

13. Changes to these terms

We may update these terms; the date above reflects the current version. For changes that materially reduce your rights, we provide at least 30 days' notice to active customers, and you may terminate before they take effect.

14. Contact

Rewired Consulting LLC, USA. Use the contact form on the homepage to reach us about these terms, an order form, or a security review.